Case Study: UNICEF achieves faster, more secure over-the-phone donations with VCC Live

UNICEF speeds up donations and handles high call volumes with VCC Live

UNICEF Hungary, a branch of the United Nations agency providing humanitarian aid for children, faced significant challenges due to a lack of existing contact center software. They were unable to efficiently handle high volumes of inbound calls, especially following television advertisements, and their process for collecting over-the-phone donations was inefficient and not secure. This led to missed opportunities for potential donations.

VCC Live implemented its cloud contact center platform for UNICEF, which included an IVR system to manage call volume and a secure payment feature, VCC Live Pay, for processing donations. The solution also provided agents with built-in scripts and automated thank-you emails. As a result, UNICEF Hungary can now easily handle peak call times, conduct swift and secure over-the-phone donations, and agents operate with increased confidence, contributing directly to the agency's fundraising goals.

UNICEF