Case Study: Teladoc achieves smoother customer service with VCC Live

Teladoc switches to remote work in 2 days with VCC Live

Teladoc Hungary, a provider of telemedicine and health claims management services, faced challenges with overburdened call queues and high inbound call volumes, especially during peak periods and the COVID-19 pandemic. They needed a secure, scalable solution to better route calls and manage their workforce. They partnered with VCC Live to implement its cloud-based call center software.

VCC Live's solution provided skills-based routing to direct calls to the most suitable agents, real-time monitoring for supervisors, and advanced reporting. This enabled Teladoc to swiftly switch to remote work in just two days during the pandemic. The results included higher customer satisfaction, improved employee retention, and an overall enhanced customer experience.

Teladoc