Case Study: tbi bank achieves 95% call handling and 50% higher efficiency with VCC Live

TBI Bank boosts call handling to 95% with VCC Live

tbi bank, a consumer finance and business lending institution, faced challenges with its outdated contact center software, including inefficient handling of high inbound call volumes and a lack of accurate reporting tools for KPIs and SLAs. To address these issues, the bank partnered with VCC Live for a cloud-based contact center solution.

VCC Live implemented its system, which provided intelligent inbound features and real-time monitoring tools. This enabled tbi bank to handle over 95% of its incoming calls and achieve a 50% increase in efficiency. The solution also granted the bank access to crucial customer data insights, which improved workforce management and dramatically enhanced the overall customer experience.

TBI Bank