Case Study: Ferratum Group achieves 65% higher debt collection efficiency with VCC Live

Ferratum Group boosts debt collection efficiency by 65% with VCC Live

The Ferratum Group, a Finland-based mobile microloan provider, faced challenges with an inefficient debt collection system. Their agents were losing significant time manually sending SMS messages and struggled to reach customers who were ignoring phone calls. To overcome these barriers to profit, they partnered with vendor VCC Live for an automated solution.

VCC Live implemented its SMS platform and omnichannel contact solutions, which integrated with Ferratum's CRM. This allowed agents to send automated, personalized SMS messages with a single click. The solution led to a 65% growth in debt collection efficiency and saved over €60,000 in operational costs by streamlining the process and enabling effective communication with previously unresponsive customers.

Ferratum Group