Case Study: 4finance boosts debt collection efficiency with VCC Live

4Finance reduces answer-machine connections by 30% with VCC Live

4finance, one of Europe's largest digital consumer lending groups, faced challenges with inefficient operations due to using multiple different contact center platforms across its global offices. This led to significant data management issues and a lack of necessary integrations. To support its expansion, 4finance partnered with VCC Live to find a single, unified cloud contact center software solution.

The solution implemented by VCC Live provided one feature-filled platform for all offices, including a predictive dialer, voicemail detection, and real-time KPI dashboards. The results included a swift global rollout and the development of several unique features. A measurable impact was a 30% reduction in connections to answering machines, greatly increasing agent efficiency. VCC Live's ongoing partnership and continuous development have been critical to this success.

4Finance