Case Study: Logicalis achieves real-time commission visibility and accurate automated compensation with Varicent

Logicalis gets confident about compensation with real-time insight

Logicalis, a global provider of integrated ICT solutions with roughly 3,500 employees, faced growing pain as its expanding UK sales force outgrew an outdated commission process. The legacy system required manual month‑end adjustments, spreadsheet workarounds and heavy IT involvement, causing delays, errors and limited visibility that undermined salesperson confidence and burdened the finance team.

Logicalis implemented IBM Incentive Compensation Management to automate commission calculations and provide a web portal for real‑time, drill‑down visibility. The change delivered faster, more accurate payments, fewer queries and less finance and IT workload, plus automated reports and leaderboards that boost transparency and morale; the finance team can now update plans without coding, and integration with Microsoft Dynamics CRM is underway.

Logicalis

Christopher Murray

Financial Controller