Case Study: Holt Renfrew achieves accurate, scalable sales compensation and hybrid-work agility with Varicent ICM

How Holt Renfrew Stays Agile During Times of Rapid Change with Varicent ICM

Holt Renfrew, Canada’s long-standing luxury fashion and lifestyle retailer with seven stores nationwide, faced rapid change from new competition, a surge in online shopping and the operational disruption of COVID-19 and hybrid work. As stores reopened the company needed to add more payees, adjust draw and commission rules, and maintain high-quality customer service while managing increasing payroll complexity.

Partnering with Varicent and InnoVyne to deploy Varicent ICM gave Holt Renfrew transparent commission tracking, salesperson dashboards, and cross‑department visibility, enabling accurate, on‑time payments and easier additions of payees and plans. The platform streamlined compensation for roughly 2,500 payees, supported hybrid work adjustments, improved productivity across operations, HR and finance, and scaled with the business.

Holt Renfrew

Tara Deegan

Divisional Vice President