Case Study: Holt Renfrew gains visibility into compensation and empowers sellers with Varicent Incentives

Holt Renfrew supports 2,500 payees with Varicent

Holt Renfrew, a leading Canadian fashion and lifestyle retailer, faced the challenge of maintaining its high-touch customer service model, especially when in-person shopping was disrupted. They needed to support their sales team with exceptional service tools and clear visibility into performance and compensation. To address this, they turned to the vendor Varicent and their Varicent Incentives solution.

Varicent implemented its Incentives platform, which provided Holt Renfrew with transparency into transactions, commissions, and inventory. This solution removed friction from the compensation process and armed the sales team with critical information. As a result, Holt Renfrew gained vital visibility into its variable compensation and performance management, enabling their team to better serve customers. Tara Deegan of Holt Renfrew noted that productivity is largely defined by everything that runs through Varicent.

Holt Renfrew