Case Study: Destination XL Group improves customer service and sales performance with Varicent

Destination XL Group improves compensation for 1,800 sales associates with Varicent

Destination XL Group, a retailer specializing in big and tall men's apparel, sought to elevate its customer service and drive sales. Their challenge was moving beyond manual spreadsheet calculations for sales associate compensation to a more sophisticated system that could support their customer-centric goals. They partnered with Varicent to implement a sales performance management solution.

Varicent implemented its Incentives platform to provide a sophisticated, cloud-based compensation modeling solution. This reliable system gave DXL greater visibility and accuracy for incentive pay, which motivated sales associates to spend more time helping customers. The results included an increase in units sold per transaction, a simplified compliance process, and a reduced workload for HR and payroll, all contributing to driving top-line sales.

Destination XL Group