Case Study: Lang Management achieves 53% higher portfolio capacity with Vantaca

How Lang Management Increased Their Portfolio Capacity by 53% with Vantaca

Lang Management, a boutique property management company, was struggling with inefficient operations. Their challenges included a customer service team bogged down by constant phone calls, consistently missed financial reporting deadlines, ineffective internal and external communication channels, and a lack of visibility for homeowners. This was hindering their growth and their ability to maintain their personalized service standard.

By implementing the Vantaca platform, Lang Management condensed its workflows into a single comprehensive system. The solution from Vantaca yielded significant results: the company increased its portfolio capacity per accountant by 53%, delivered financials 12 days faster with 100% on-time completion, and reduced daily customer service calls to under 50. These efficiency gains allowed them to reassign staff to higher-value work, reduce accounting positions, and ultimately increase profitability and client retention.

Lang Management

Marita Butzbach

Executive Vice President of Property Management Operations