Case Study: U.S. Consulting Firm achieves streamlined appointment setting and outbound dialing with VanillaSoft

U.S. Consulting Firm - Customer Case Study

A U.S. hospitality consulting firm with offices in Bentonville, Arkansas and operations across the Americas launched a new call center and needed a way to track appointment‑setting activities and capture call data efficiently.

They implemented VanillaSoft’s platform—leveraging appointment setting, progressive and preview auto‑dialing, custom fields for data capture, and real‑time dashboard reporting—which delivered streamlined outbound calling workflows, easy onboarding, and strong support. The client rated ease of use and customer service five stars and praised VanillaSoft’s responsiveness and willingness to customize integrations and features.