Case Study: Retail Weight Management Center achieves increased reach and new customer sign-ups with VanillaSoft

Retail Weight Management Center - Customer Case Study

A small retail weight management center based in Winston-Salem, NC (fewer than 10 users) needed a call center solution to manage outbound calling, customer acquisition and coordination between remote and onsite agents. The organization’s priority features included appointment setting, logical branch call scripting, custom data capture, call recording, auto-dialing and real-time reporting.

VanillaSoft delivered a simple, easy-to-onboard platform with VoIP integration, progressive/preview dialing, email templates and dashboards. The client gave five-star ratings for ease of use and support, and reports that the solution increased reach, attracted more leads and helped sign on new customers, with vendor support cited as invaluable.