Case Study: IT Managed Services Company achieves fivefold increase in outbound contacts and streamlined remote appointment setting with VanillaSoft

IT Managed Services Company - Customer Case Study

An IT managed services firm in San Diego with fewer than 10 users and a fully virtual workforce needed a way to manage remote appointment setters focused on outbound calling. They had no tools to coordinate calling activity, prevent overlapping outreach, or efficiently track agent performance.

They deployed VanillaSoft’s cloud-based platform to provide lead importing/routing, logical call scripting, VoIP integration, email templates, and real-time dashboards. The result was rapid adoption and strong satisfaction (five-star ease-of-use and support), a fivefold increase in contacts dialed, and instant visibility into remote agent activity.