Case Study: Call Center & Appointment Setting Company achieves restored productivity and superior customer service with VanillaSoft

Call Center & Appointment Setting Company - Customer Case Study

A Seattle-based call center and appointment-setting agency serving North America (fewer than 10 users) was struggling with technical glitches and poor service from its previous provider, which was undermining outbound calling productivity and client reporting. The team needed a reliable, easy-to-administer solution with auto-dialing, lead routing, scripting, VoIP integration and real-time reporting.

VanillaSoft delivered an intuitive platform and responsive customer support, providing easy onboarding, progressive/preview dialing, lead import/export, dashboards and reporting. The switch restored productivity and streamlined client reporting, earned five-star ratings for ease of use and support, and left the client praising VanillaSoft’s “best tech support ever.”