Case Study: Intelsat achieves 90% faster asset and inventory management with Validity's GridBuddy

Intelsat - Customer Case Study

Intelsat, a global leader in satellite communications, faced slow, error-prone bandwidth and service line item updates in native Salesforce that made inventory visibility and deal management difficult. To fix this, Intelsat engaged Validity and deployed GridBuddy to give sales and service teams an easier, contextual way to view and edit service and asset data directly on Opportunity pages.

Validity’s GridBuddy provided point-and-click, multi-level and personalized list views that bring related data together, let users sort/filter/edit in place, and avoid custom development. The solution standardized data management, drove adoption over the native UI, and accelerated satellite asset and bandwidth inventory management by 90%, improving data quality for more accurate quoting and strategic decision making.

Intelsat

Mark Brailsford

Senior Principal Analyst, Web Strategies & Implementation, Intelsat