Case Study: Grupo Recovery achieves 100% inbox placement and 16x weekly deal growth with Validity

Grupo Recovery boosts weekly deal volume 16x with Validity

Grupo Recovery, a Brazilian debt collection management company, faced critical email deliverability challenges. In Brazil's difficult email environment, their inbox placement rate had plummeted to 0% with Gmail and was very low with Microsoft, severely hindering their core business communications. They turned to the vendor Validity for help, needing to resolve authentication issues and high bounce rates.

With support from Validity's Everest platform, Professional Services, and Sender Certification, Grupo Recovery cleaned their list and fixed technical setup. Validity guided their reputation recovery with a strategic sending plan. As a result, their inbox placement rate at Gmail and Microsoft improved to 100%, and their weekly deal volume increased 16x, from 100 to 1,600 deals. They also saw a 1.9x increase in new receivables.

Grupo Recovery