Case Study: Dataport achieves 30% fewer tickets and high SLA availability with USU IT Monitoring

Safe Harbor for more than 800 Specialized Procedures

Dataport, the German public IT service provider for several states and a municipal IT association, operates a complex hybrid IT environment with more than 800 specialized procedures and strict requirements for data security and up to 99.99% availability. To support this, USU Solutions provided USU IT Monitoring to help Dataport manage critical infrastructure and maintain high service levels.

With USU Solutions’ umbrella monitoring, service monitoring, event processing, and alarm management, Dataport gained a central view of performance and availability across its hybrid infrastructure and multiple monitoring tools. The solution also enabled end-to-end monitoring and automated incident handling, cutting tickets by an average of 30% while improving operational stability and helping Dataport deliver reliable services to citizens.

Dataport

Olaf Sengestack

Service Level Management