Case Study: Jungheinrich achieves integrated service lifecycle management with USU Solutions

Jungheinrich - Customer Case Study

Jungheinrich AG, a global intralogistics company, wanted to realize a “focus on service” vision by standardizing service management processes, phasing out many heterogeneous tools, and introducing a central service shop. To support integrated service lifecycle management across IT and technical customer services, Jungheinrich selected USU Solutions and its USU IT Service Management platform.

USU Solutions implemented a central service management solution covering IT support, IT asset and software license management, IT self-service, budget planning, CMDB/SMDB integration, and service monitoring, with interfaces to multiple systems. The result was standardized and more transparent service processes across the group, faster handling of IT and non-IT requests, improved software compliance, and more efficient infrastructure monitoring; the system now processes around 7,500 IT tickets, 6,500 non-IT tickets, and 650 service shop requests each month, plus about 600 spare-parts inquiries per day.

Jungheinrich

Matthias Nischwitz

Group Manager Internal Tools