Case Study: S&T achieves centralized, automated service management with USU Solutions

IT service provider S&T AG manages all service processes with USU

S&T AG, an IT service provider in the DACH region, needed a centralized, highly adaptable IT and enterprise service management platform to support many customers with individualized processes and to build an ITSM competency center. USU Solutions addressed this need with USU IT Service Management, including IT & Service Monitoring, to provide a unified, multiclient foundation that could integrate with existing ticketing, monitoring, and CRM systems.

USU Solutions implemented incident, problem, and change management, a company-wide service shop, and numerous interfaces to source systems, while also transferring knowledge so S&T could develop its own extensions and new modules. The result was a scalable, lower-complexity service platform that improved transparency, reduced process costs through automation and standardized data storage, and enabled S&T to expand into broader enterprise service management offerings, including partner portals and mobile service apps.

S&T

Hannes Föttinger

Head of Business Unit ITSM & Business Efficiency