Case Study: Axpo achieves more efficient, highly secure service management with USU Solutions

Crisis-proof digital services for critical infrastructures

Axpo WZ-Systems AG (Axpo) needed a professional service management approach to support highly available, audit-proof service processes for mission-critical communication infrastructures. With growing customer expectations and a mix of non-integrated tools, Axpo turned to USU Solutions and its USU Enterprise Service Management platform to standardize and automate the end-to-end service process chain.

USU Solutions implemented ITIL-conformant processes for incident and change management, with later expansion into asset, contract, and other service processes, all in an on-premise setup suited to critical infrastructure requirements. The result was a 100% increase in customer satisfaction, a 30% reduction in outages caused by IT changes, and about 3,000 largely automated tickets per year, while flexible service scaling helped Axpo increase sales by 20%.

Axpo

René Oester

Chief Executive Officer