Case Study: Xomba, a community-driven publishing platform, achieves 51% idea closure and transparent community engagement with UserVoice

Xomba Knows that Listening to Ideas Honestly Means Declining Many

Xomba, a community-driven publishing platform that shares revenue with its users, needed to manage a high volume of suggestions on its UserVoice forum: they wanted to act on valuable feedback while transparently handling ideas that didn’t fit their product vision.

They adopted an honest, transparent process—debating sensible requests, leaving ideas under review to evolve, and clearly declining others—which led to closing 51% of forum ideas overall; among closed items, 47% were implemented and 42% were declined, reinforcing user trust by showing they listened while keeping a clear vision.

Xomba

Nick Veneris

Chief Executive Officer