Case Study: Mixpanel achieves faster, easier customer support with UserVoice Helpdesk

Mixpanel loves that UserVoice Helpdesk makes customer support easier

Mixpanel, an analytics platform focused on enterprise customers, needed a faster, more reliable way to deliver the "real-time" support its high-value accounts expect. Product manager Jeremy Linden juggled product, sales, and support, but Zendesk’s clunky interface and unhelpful metrics made it hard to answer customers quickly—putting retention of large customers at risk.

Switching to UserVoice Helpdesk gave Mixpanel a simple, speedy interface that cut clicks and typing, and a visible "fast replies" ticker that incentivizes quick responses. The result: Jeremy spends less time wrestling with tools and more time helping customers, improving response speed, support quality, and the overall customer experience.

Mixpanel

Jeremy Linden

Manager