Case Study: Finastra achieves higher conversions and faster product development with UserTesting

How Finastra's insights return higher value with continuously improving financial experiences

Finastra, a global FinTech company, faced a challenge in understanding how diverse user groups with varying ages and technical abilities engaged with its financial products. To build better experiences, they needed deeper user insights and partnered with UserTesting to achieve this goal.

By implementing the UserTesting platform, Finastra's design team established a rapid testing workflow. This solution enabled them to quickly gather user feedback, iterate on designs, and share video evidence throughout the company. UserTesting provided Finastra with higher conversions, improved ease of use, and quicker, more confident product development.

Finastra

Shamraiz Gul

Senior UX Lead