Case Study: Webex by Cisco achieves 10X better remote collaboration and 100+ validated features with UserTesting

How Cisco Webex is making remote collaboration 10X better than in-person meetings

Cisco Webex, the enterprise leader in video conferencing and online meetings, experienced explosive global growth during the COVID-19 pandemic—over half a billion users and 25 billion meeting minutes (about 3x normal)—bringing a far more diverse set of users from educators to families. Faced with tight deadlines, the UX team needed rapid, global insights to understand varied needs across countries, devices, and use cases so they could iterate quickly.

Webex partnered with UserTesting’s large, global panel and Live Conversations to build empathy, run fast research, and validate ideas in hours. That approach enabled quicker development, lower costs, and the launch of 100+ validated features—such as noise cancellation, Breakout Rooms, live transcription, and Webex Classroom—helping Cisco advance its goal of making remote collaboration dramatically better than in-person meetings.

Webex by Cisco

Mani Pande

Former Head of UX Research