Case Study: Cisco Webex achieves faster product innovation with UserTesting

Cisco introduces 100+ new features with UserTesting

Cisco Webex, a leading enterprise collaboration platform, faced the challenge of rapidly adapting to a massive and diverse new user base during the COVID-19 pandemic. Their product, traditionally used by knowledge workers, was suddenly being used by everyone from educators to families globally. The team needed deep user insights to iterate quickly and support these varied needs under tight deadlines, turning to UserTesting for a solution.

Using UserTesting's Live Conversation feature, the Webex team conducted rapid research with a global network of contributors, such as teachers in different countries, to build empathy and understand user journeys. This allowed them to swiftly validate ideas and iterate on the product. As a result, UserTesting helped Cisco Webex introduce over 100 new validated features during the pandemic, including noise cancellation and virtual breakout rooms, significantly accelerating development and enhancing the remote collaboration experience.

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