Case Study: Cedar improves patient experience and healthcare insights with UserTesting

Cedar streamlines patient research with UserTesting using 2 COVID-19 tests

Cedar, a healthcare financial engagement platform, faced the challenge of understanding patient needs during the COVID-19 pandemic. Their small design team lacked the time and resources to safely collect this sensitive feedback while respecting social distancing and privacy. They turned to UserTesting to gain these crucial insights.

Using UserTesting's COVID-19 templates, Cedar quickly created tests to understand the pandemic's impact on healthcare billing and checking. This solution streamlined data collection through video sessions, building patient trust and providing rich insights. As a result, Cedar saved time and resources, gained a clear roadmap for future product enhancements, and is now better equipped to work with healthcare providers to meet patient demands.

Cedar