Case Study: Adobe improves Photoshop usability and user satisfaction with UserTesting

Adobe improves Photoshop feature usability in a 10-week cycle with UserTesting

Adobe, a global leader in digital experiences, faced a challenge when a newly launched image extraction feature in its flagship Photoshop software caused confusion among users. Relying on feedback from community forums provided limited insight from only experienced users, preventing the team from understanding the struggles of their broader, less-skilled customer base. This made efficient, effective revisions within a tight development cycle difficult.

To solve this, the Photoshop team used the UserTesting Human Insight Platform and its Participant Network to rapidly gather feedback from a diverse range of users. By testing mockups and prototypes throughout development, the team used this real-time insight to implement clear improvements. UserTesting enabled Adobe to successfully relaunch the feature with a clearer name, better interface, and improved navigation, resulting in a more usable and satisfying experience for all Photoshop users.

Adobe