Case Study: Credit Sesame improves UX and conversions with UserTesting

Credit Sesame unlocks growth and alignment with Human Insight

Credit Sesame wanted to improve its new experience while working with limited research resources, and needed a way to ground product, design, and marketing decisions in real user needs. The company used UserTesting to gather fast, actionable feedback on onboarding, account creation, navigation, messaging, trust, and perceived value.

With UserTesting, Credit Sesame embedded unmoderated usability tests, think-aloud sessions, comparative studies, surveys, and AI-driven summaries throughout product development. The insights helped align teams, refine design and messaging, and speed decision-making, enabling faster go-to-market decisions and a more responsive product roadmap.

Credit Sesame

Chris Centers

Senior UX Researcher