Case Study: Talkdesk achieves a 100% increase in customer feedback with Usersnap

How we increased our customer feedback by 100%

Talkdesk is the world’s leading browser-based call center software, helping growing businesses improve customer satisfaction while lowering support costs. Before adopting Usersnap, customers reporting issues had to manually provide screenshots and JavaScript console data—a technical, time-consuming burden that made troubleshooting and replication difficult.

Integrating Usersnap with Zendesk and Talkdesk lets customers submit annotated screenshots and diagnostic data with a single click, giving support and development teams immediate, visual context to identify and fix bugs. This streamlined workflow doubled customer feedback (100% increase), improved collaboration, sped up resolutions, and boosted overall customer satisfaction.

Talkdesk

Alexandra De Souza

Partnerships Manager