Case Study: Sendoso creates 44 expansion opportunities in 40 days with UserGems

Sendoso creates 44 expansion opportunities in 40 days with UserGems

Sendoso, a mid-market gifting and direct mail platform, faced the challenge of unlocking revenue from its existing customer base. Its account managers and customer success managers were overwhelmed by massive portfolios and scattered data across multiple systems, making it impossible to manually identify the right expansion opportunities. They turned to the vendor UserGems and its AI agent, Gem-E, to address this.

UserGems implemented a solution that acted as a command center, pulling data from across Sendoso's tech stack to automatically identify and prioritize expansion opportunities. Using Gem-E, Sendoso launched personalized outreach campaigns that achieved 15-20% reply rates. In just 40 days, this created 44 new pipeline opportunities, improved product adoption, strengthened customer relationships, and built in churn prevention through multi-threading.

Sendoso