Case Study: Docebo generates 54 enterprise opportunities in one quarter with UserGems

Docebo generates 54 enterprise opportunities in one quarter with UserGems

Docebo, a global AI-powered learning platform, faced a challenge where its sales team was overloaded with scattered buying signals from multiple tools. This led to inconsistent execution, missed opportunities, and BDRs spending excessive time on research instead of selling. Their Chief Revenue Officer, Mark Kosoglow, sought a solution to unify these signals and automate outreach decisions to focus the team on conversations.

The company implemented UserGems to build a centralized "GTM brain" that unifies data from their CRM, first-party, and third-party tools. UserGems' AI agent, Gem-E, then scored this data to prioritize accounts and automatically generated personalized outbound messages. This solution generated 54 enterprise opportunities in its first full quarter, achieved a 16% average reply rate, and funneled 70% of the organization's pipeline through UserGems, contributing to one of Docebo's strongest quarters.

Docebo