Case Study: OMRON improves chronic disease management with User Vision

Omron achieves 100% WCAG 2.1 AA compliance with User Vision

Omron, a global leader in automation with a significant healthcare division, faced the challenge of developing a safe and effective multi-disease platform for managing chronic conditions. They engaged the vendor User Vision to undertake comprehensive research and design to ensure the platform would be user-centric for both patients and healthcare practitioners, mitigating the risk of user errors and championing inclusivity.

User Vision implemented a mixed-methods research and co-design approach, which included contextual interviews and iterative usability testing to create high-fidelity prototypes. The solution was rigorously evaluated for compliance with medical device usability and accessibility standards (IEC62366-1 and WCAG 2.1 AA). This process provided Omron with the evidence-based design assurance needed for a successful platform launch, resulting in positive customer feedback that the solutions truly addressed their concerns and streamlined their ways of working.

Omron

Sytse Goverts

Service Design Lead