Case Study: Restaurant Growth Services cuts ITSM costs and speeds support with Halo

Restaurant Growth Services cuts monthly ITSM costs by 50% with Halo

Restaurant Growth Services, a shared services organization supporting multiple restaurant brands, faced challenges with its legacy ITSM platform. The system was expensive, difficult to manage, and non-intuitive for non-IT users like restaurant managers. The vendor Halo provided a solution to replace this outdated system.

Halo implemented a new, more intuitive platform that streamlined ticket logging and improved routing. This solution reduced monthly ITSM costs by 40-50% and cut average response times from over an hour to just 30 minutes. The implementation by Halo also provided a foundation for the customer to scale the platform to additional teams like HR and finance.

Restaurant Growth Services