Case Study: Magna5 achieves scalable MSP growth with HaloPSA

Magna5 saves 15–20 hours a week with Halo

Magna5, a private equity-backed managed service provider, faced significant challenges scaling its operations with its previous professional services automation (PSA) tool. As the company grew, the system's lack of integration and automation led to manual ticket handling, inconsistent data, and difficulty standardizing processes across teams. This created a barrier to future growth, especially for onboarding acquired businesses.

Halo implemented its HaloPSA platform to consolidate and automate Magna5's core service operations. The solution integrated tightly with existing tools, automated high-volume tasks like ticket creation, and centralized knowledge management. As a result, Magna5 saved 15-20 hours per week on the service desk, achieved 75% faster resolution for medium-severity issues, and successfully onboarded nine acquired MSPs. Halo provided the scalable foundation that enabled Magna5's continued growth.

Magna5