Case Study: ITVET recovers 5 hours a day with HaloPSA

Itvet recovers 5 hours a day with Halo

ITVET, a UK-based managed services provider, was struggling with a custom-built platform that was costly to maintain and unable to unify its service desk, finance, and project management. This led to inefficiencies, such as engineers toggling between multiple systems and information being siloed across the business. They sought a new solution to create a one-stop shop for their operations.

By implementing HaloPSA, Halo's platform, ITVET unified its entire business on a single system over one weekend. The results were significant: the integration with Ninja RMM recovered five hours of engineer capacity daily, manual billing reconciliations were eliminated, and customer feedback responses increased fivefold. The team at ITVET now uses Halo's dashboards for proactive SLA management and is actively building new automations on the platform.

Itvet