Case Study: FitzRoy achieves faster, more consistent support with Halo

FitzRoy cuts ticket resolution to under 2 hours with Halo

FitzRoy, a national charity supporting adults with learning disabilities, faced a challenge with its fragmented IT systems. Using a combination of TopDesk, spreadsheets, and SharePoint lists made it difficult to work efficiently and collaborate across teams. The charity needed a scalable and affordable solution to centralise its operations, which led them to the vendor Halo and its HaloITSM product.

By implementing Halo, FitzRoy replaced its disparate tools with a single, centralised platform for tickets, assets, and automation. This solution from Halo resulted in an average ticket resolution time of under two hours, a 97% positive customer satisfaction rate, and the automation of routine admin tasks. The platform's flexibility also allowed it to be scaled to other departments, improving communication and care continuity.

FitzRoy