Case Study: Cymax achieves major productivity gains and a connected PSA ecosystem with Halo

Cymax saves $20,000 annually with Halo

Cymax, an Australian managed service provider approaching 30 years in business, faced significant challenges with its previous PSA platform. After 12 years on a system built for the US market, it suffered from poor local support and a lack of native integrations, leading to scattered data and manual processes that required constant management oversight to keep jobs moving.

The solution was implemented by Halo, which provided a connected ecosystem through its native integrations. This consolidation of data improved ticket quality and reduced internal cross-chat, saving hours of management time weekly. Measurable results included an annual saving of $20,000 in productivity gains from a click-to-call feature. The productivity gains delivered by Halo significantly outweighed the platform's monthly cost.

Cymax