Case Study: Berufsschule Lenzburg modernises IT service management with HaloITSM

Berufsschule Lenzburg builds a 338-article knowledge base with Halo

Berufsschule Lenzburg, a vocational school in Switzerland, faced challenges with its previous IT service management platform, Freshdesk. The system was difficult to manage, offered poor vendor support, and lacked critical functionality for tracking recurring issues and managing devices. This led to a negative experience for both the IT team and the staff who relied on the system.

The school implemented HaloITSM from Halo, a single platform that consolidated ticketing, a CMDB, and a knowledge base. The solution provided responsive support, a helpful user community, and automation that streamlined operations. Results included the creation of a knowledge base with 338 articles for self-service and smarter asset management that helped the IT team identify problem devices and make better purchasing decisions. Halo became a dependable partner for the school's IT service.

Berufsschule Lenzburg