Case Study: American Bar Association improves visibility and ticket management with HaloITSM

American Bar Association saves IT staff several hours a week with Halo

The American Bar Association, a non-profit membership organization for lawyers, faced challenges with its previous ticketing solution, Asana. They needed a more robust system from HaloITSM to improve functionality, enhance ticket communication, and provide staff with a way to submit and check the status of their requests.

By implementing HaloITSM's platform, including its self-service portal, contract management, and reporting features, the association gained significant operational visibility. The solution from Halo saved IT staff several hours per week, greatly improved communication with customers, and was subsequently adopted by other departments like HR and Facilities, increasing overall transparency.

American Bar Association