USAN
8 Case Studies
Case Study: The Blood Alliance achieves 70% more donor appointments with USAN
A USAN Case Study
USAN Helps Non-Profit Community Blood Bank Increase Monthly Donor Appointments by 70% and Blood Unit Collections by 63%
The Blood Alliance, a non-profit community blood bank, faced the challenge of manually recruiting and scheduling enough blood donors to meet its daily collection goals. Their outdated processes made it difficult to contact the 700 people per day required, with agents frequently reaching disconnected numbers or voicemails. To overcome this, they turned to USAN for a solution.
USAN implemented a multi-channel customer contact platform that integrated with the blood bank's eDonor system. This solution provided advanced inbound and outbound call management, agent scripting, and real-time reporting. The results were significant: USAN helped The Blood Alliance increase monthly donor appointments by 70% and blood unit collections by 63%, while also achieving a 25% increase in incoming call traffic.
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The Blood Alliance
Robert Sanchez
The Blood Alliance