Case Study: American Honda Financial Corporation achieves a 3-month migration to Amazon Connect with USAN

American Honda Financial Corporation migrates 8 contact centers in 3 months with USAN

American Honda Financial Corporation (AHFC), the financing arm for Honda and Acura, faced the challenge of migrating its legacy contact center operations to a next-generation solution. They partnered with vendor USAN to undertake a rapid and seamless transition to Amazon Connect, aiming to improve customer and representative experiences without disrupting their high standards of service.

USAN implemented Amazon Connect, including Contact Lens analytics, for AHFC. The solution was successfully deployed across eight contact centers in just three months, moving over 1,500 agents with no negative impact on key business metrics. This partnership with USAN provided AHFC with improved representative tools, enhanced supervisor insights, and positioned the company for future innovation.

American Honda Financial Corporation