Case Study: Salesforce boosts manager productivity and saves $500K annually with Upper Diamond's EMOTP training app

Salesforce saves half a million dollars annually with Upper Diamond

salesforce, a top customer relationship management platform, faced a challenge when it created a new Engineering Manager Of The Patch (EMOTP) role. Managers taking on this duty, often after a 12-month gap, risked making errors, and the existing training was cumbersome. The company also needed a solution that matched its modern culture, as employees resisted traditional corporate training. Upper Diamond was engaged to create a new management training tool.

Upper Diamond developed a custom mobile app that was intuitive, visual, and integrated directly into the Salesforce environment. The EMOTP app featured easy navigation, bookmarking, and "sticky" checkmarks to track progress, serving as a performance-support tool. This solution dramatically reduced the time 450+ managers spent on patch releases, saving Salesforce half a million dollars annually and increasing productivity, while also winning a Brandon Hall Gold award.

Salesforce