Case Study: East Belt Family Medicine achieves paperless efficiency and reduced no-shows with Updox by EverHealth

Using Updox Faxing + Reminders to Improve Efficiency

East Belt Family Medicine, a busy Houston practice with two providers and two physician assistants, faced paper-heavy workflows, costly printing and concerns about losing documents. After speaking with Updox, they adopted Updox Faxing + Reminders (document management integrated with their EHR) to cut down on paper, enable online editing, and add automated appointment reminders.

Updox implemented integrated electronic faxing and Appointment Reminders (text, phone and email) that print and file directly from the EMR. The practice now trusts Updox’s fax confirmations, staff adopted the user-friendly system, and patients appreciate reminders — leading to a measurable reduction in no-shows, more efficient scheduling and less time spent on administrative tasks.

East Belt Family Medicine

Susana Garcia

Office Administrator