Case Study: Dr. Butler & Associates, PLLC achieves a rapid telehealth pivot to protect staff and maintain patient care with Updox by EverHealth

Using telehealth to care for patients while protecting staff

Danny Butler, MD, a solo internal medicine practitioner who runs two clinic sites with 20 staff and about 5,000 patients, needed a fast way to protect his immunocompromised health and keep his practice open when COVID struck. He had been hesitant about telehealth because of reimbursement concerns but, after joining the Aledade ACO, he adopted Updox telehealth based on the partnership recommendation.

Updox enabled an immediate pivot—Dr. Butler’s team was trained in the morning and testing patients by that same day, and in two months he completed 600+ telehealth visits (about 98% of his caseload) with smooth billing from private insurers and Medicare. Using Updox, the practice built efficient workflows, maintained high patient satisfaction, identified a patient in need of emergency care via video, and plans to continue telehealth long-term.

Dr. Butler & Associates, PLLC

Danny Butler

Internal Medicine Practitioner