Case Study: Hi-School Pharmacy achieves fax elimination, cost savings and happier patients and staff with Updox by EverHealth

Using Technology to Drive Personalized Service for Happier Patients and Staff

Hi‑School Pharmacy, a 20‑location independent chain in Oregon and Washington (with ~200 affiliate pharmacies), needed to replace antiquated fax systems that were driving costs for paper, toner, shredding and phone lines and to add modern engagement channels. They selected Updox to eliminate faxing and to introduce a collaboration platform with SMS Text and a patient portal to support more personalized patient communications.

Updox deployed a phased implementation with a single point of contact, onsite training for initial stores and online sessions for the rest, allowing quick adoption across the chain. As a result, Hi‑School Pharmacy removed fax machines, sped up processing, and introduced SMS pickup alerts that patients and staff embraced; each location now saves at least $40 per month, with improved staff and patient satisfaction attributed to Updox.

Hi-School Pharmacy

James Dean

Director of Information Technology