Case Study: Charles E. Meusburger, MD, LLC achieves streamlined office efficiency and secure patient engagement with Updox by EverHealth

Using Patient Engagement to Streamline Office Efficiency

Charles E. Meusburger, MD, LLC, a solo psychiatry practice using Practice Fusion EHR, faced administrative burdens from appointment reminders, billing and paper-based document workflows that drained staff time and resources. The practice chose updox for Practice Fusion — deploying Updox’s document management and Engagement suite (Secure Text, Video Chat, Broadcast, Appointment Reminders) — to streamline patient outreach, billing updates and record management.

Using updox, the office shifted reminders and billing communications to secure text and Broadcast, kept credit cards updated to maintain cash flow, and handled lab reports and pharmacy communications electronically, eliminating printing and scanning. The practice reports immediate cost and time savings, faster document turnaround, reduced rework and improved HIPAA-compliant security, freeing staff to focus more on patient care.

Charles E. Meusburger, MD, LLC

Lisa Scott

Office Manager