Case Study: OhanaPsych achieves reduced overhead and efficient remote telepsychiatry with Updox by EverHealth

Updox helps OhanaPsych Reduce Overhead for their TeleHealth practice in Hawaii

OhanaPsych is a Hawaii-based telepsychiatry practice founded in 2018 that serves children, adults, and elders with an entirely remote staff of providers and support personnel. Facing low reimbursement rates and the need to keep operations lean, OhanaPsych required a HIPAA-compliant platform that integrated with their EHR and supported remote communication and intake — a need they addressed by adopting the Updox platform.

Updox provided Secure SMS, eForms, and Telehealth (HIPAA-compliant video/audio with a virtual waiting room) to streamline intake, patient communication, appointment reminders, and remote care. By using Updox, OhanaPsych maintained productivity and profitability with roughly half the support staff typical for their size, reduced no-shows through reminders, simplified consent and history collection, and improved staff and patient satisfaction while enabling a fully remote practice.

OhanaPsych

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