Case Study: Texas Diabetes & Endocrinology achieves reduced no-shows and expanded telehealth access with Updox by EverHealth

Texas Diabetes & Endocrinology Decreases No-Show Rates with Updox Video Chat Solution for Telehealth

Texas Diabetes & Endocrinology (TD&E), a 26-provider endocrinology group serving many rural and Medicare patients, needed to maintain continuity of care amid the COVID-19 pandemic and new Texas telemedicine parity regulations. TD&E turned to Updox and its HIPAA-compliant video and audio chat telehealth solution to rapidly stand up virtual visits and avoid interruptions to patient care.

Updox integrated with TD&E’s existing EHR (eMDs) and other Updox tools, and the video/audio chat functionality was live within a week, including virtual waiting room and interpreter services. With Updox, TD&E now logs over 1,000 video chats per month, has reduced no-shows and cancellations, broadened access for rural and Medicare patients, lowered administrative burden, and preserved practice profitability and continuity of care.

Texas Diabetes & Endocrinology

Misha Lambeth

Director of Compliance