Case Study: Lone Star Psychiatric Services achieves 3,200 monthly telehealth visits and continuity of care with Updox by EverHealth

Telehealth Offers Lifeline for Patient Care and Practice Operations

Lone Star Psychiatric Services, a five‑provider practice serving long‑term care and assisted living facilities across Texas, faced sudden loss of onsite access to residents when COVID‑19 hit and nursing homes closed to visitors. Having used Updox for electronic data management alongside their Greenway EHR, the practice turned to Updox telehealth to quickly restore patient access and maintain psychiatric care when in‑person visits were no longer possible.

Updox implemented a rapid telehealth rollout with training and support for both Lone Star staff and facility personnel, enabling clinicians to continue consultations, get reimbursed, and monitor patients remotely. The solution allowed the practice to scale to about 3,200 telehealth visits per month, preserve continuity of care for vulnerable patients, and become a permanent part of their service model — outcomes the practice attributes directly to Updox.

Lone Star Psychiatric Services

Wendy Grimes

Executive Administrator