Case Study: Lincoln Pediatric Group achieves rapid telehealth rollout and enhanced patient access with Updox by EverHealth

Telehealth isn’t just useful it’s vital and it’s changed healthcare for good

Lincoln Pediatric Group, a 10‑pediatrician practice in Lincoln, Nebraska, needed to protect staff and continue patient care when COVID‑19 arrived. They had to stand up telehealth quickly, redesign workflows, collect histories and consents, and handle documentation and billing. Because they already partnered with Updox, they implemented Updox’s telehealth solution and were able to launch virtual visits in just days.

Using Updox’s secure texting, mobile consents and video links, the practice created flexible workflows (nurse preps, split‑screen EHR use or dual computers) and shifted a large share of encounters to virtual care. The Updox deployment produced rapid patient uptake (most patients accepted telemedicine when offered), allowed ongoing management of behavioral and routine pediatric visits, began returning consistent payor reimbursements, and improved convenience, safety and patient satisfaction while strengthening practice resilience.

Lincoln Pediatric Group

Phil Boucher

Pediatrician